Privacy Policy

If you fill out a contact form or email one of our contact email addresses, we may contact you in response to your message or subsequently in the future. This may include promotional emails about special offers, new products, the latest in industry news or other information which we think you might find interesting, these emails will be sent using the email address that you have provided. Occasionally, we may also use your information to contact you for market research purposes. This may be through email, phone or mail. You can prevent this information being collected for any of the above purposes by not ticking the ‘Opt In’ selection on the contact forms.

From May 2018, our policy on going is to retain data for a two year period, If we have not had contact with you over a two year period then we will delete your details from our records. This retention and removal does not apply to suppliers or customers as the storing of financial data comes under the HMR retention requirements. If you would like to see or remove your data from our database, again please get in contact with accounts@bigg.co.uk.

Our websites have visitor tracking installed. We currently use Google Analytics to track visitor trends, the information retain for the purpose of Google Analytics is not used for marketing and simply for feedback on the user experience of the listed websites. For further information on Google Analytics and the information retained please see the following link:
https://policies.google.com/privacy?hl=en

If we provide email marketing as a service for yourself or your business we use two third party sites in order to deliver this service on your behalf. The data of your mailing list is stored within these third party sites, under a password protected account, managed by Bigg Limited. The information stored is never used for marketing purposes and all subscribers to your email marketing will have the option to ‘Opt Out’ on every email sent. All email subscriber lists provided to Bigg Limited by yourself or your organisation must have been collected adhering to the GDPR regulations enforced from May 2018. Failure to comply with the GDPR regulations of how to collect individuals and organisations data will result in yourself or your organisation being held responsible. Email subscriber lists will not be provided by Bigg Limited, all data collected is the responsibility of yourself or your organisation.

For more information on how this information is retained and protected please see the two following links:

https://envato.com/privacy/

https://aws.amazon.com/privacy/?nc1=f_pr

If you are a customer who has Traki visitor tracking included within their monthly service, then visitor tracking information is retained for your reports. All information stored under www.traki.co.uk is stored solely for the purpose of reporting website statistics and ranking information regarding your user experience. This ranking tool does not store or retain data for marketing purposes in anyway.

A cookie is an American term for biscuit – It is also a small file which is placed onto your computer or device and can be used for a number of purposes, including enabling website functionality, analysing website usage or targeting advertising and tracking campaign performance. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us if you fill in a contact form or email us. You have the ability and choice to accept or decline cookies and delete existing ones. Most web browsers automatically accept cookies but you can modify the browser settings to decline cookies if you prefer. The help section of your chosen browser or its accompanying website will provide instructions on how to accept, decline and delete cookies. Declining cookies may prevent you from using all the features on our websites, as some functionalities may not work.

Our websites contain links to other websites of interest. However once you have used these links to leave our site it is important to note that we do not have any control over that website and are not covered by this Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting these sites and this privacy statement does not govern such sites. We advise that you exercise caution and look at the privacy statement applicable to the website in question.